Call center Retail services
Case
Biometric verification based on voice data
AI, ML and Predictive Analytics
Customer
Industry
Retail services
Scale
1000+ employees
The verification of call center customers based on voice data as a part of multi-factor authentication for security improvement.
We used deep neural architecture for comparing voice prints from a database, with high verification accuracy.
We built and trained an efficient ML model using a deep neural architecture to compare incoming voice data with voice samples from the previously formed database.
The security of the authentication system has been enhanced; the time for processing and comparing voice samples has been reduced; and the estimated accuracy of verification has been improved.
Low EER (Exact Error Rate) was achieved.
Would you like to see
the full case study?
Fill out the form and we will
contact you right away
