Biometric verification based on voice data
Customer
Industry
Scale
Call center
Retail services
1000+ employees
Customer
Call center
Industry
Retail services
Scale
1000+ employees
The verification of call center customers based on voice data as a part of multi-factor authentication for security improvement.
The use of deep neural architecture for comparing voice prints from a database, with verification accuracy of over 90%.
Creation and training of an effective ML-model using a deep neural architecture that can compare incoming voice data against voice prints from the previously generated database.
Improved authentication system security; reduced time for processing and comparing voice prints; enhanced estimated accuracy of verification.
Low EER (Exact Error Rate)
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